What are your decals made of?
Our decals are made of premium quality 3M Removable Adhesive Vinyl with a special adhesive backing to prevent air bubbles during installation and leave no residue when removed.
They are strong but super thin, measuring about 3 mil or three thousandths (0.003) of an inch. They are rated 7+ years for outdoor use and 10+ years indoor use.
Are your decals reusable?
Sorry, they’re meant for one time use only.
Our decals are not sold as reusable as they are meant for a one time use. They are adjustable during the application process, but once they have bonded you more than likely will stretch the decal when you remove it.
You can certainly change them up at any time as they are removable at any time.
How accurate are the colors shown on the website?
We cannot guarantee that the colors shown on your monitor will be identical to the color of the skin when you receive it.
This is because all monitors are calibrated differently and your computer monitor or laptop screen may show different colors than another. All images do use our source art but colors may vary based on your settings.
I messed up installing my decal... can I get a replacement?
We totally understand accidents sometimes happen during installation. If you’ve damaged your skin during installation we’ll send you a new piece for free – you just need to cover the return shipping charge.
All you have to do is call or email one of our support representatives to request for a replacement decal:
- Email: firstname.lastname@example.org – or – use our quick contact form
- Support: (626) 286 – 8886
How do I apply my decal?
Our decals are super easy to apply. Please click here to view the application instructions.
How do I remove my decal?
All our decals should peel off pretty easily by pulling on them gently and slowly. They won’t leave any residue behind, so that shouldn’t be a concern.
If for any reason you have a problem or it seems difficult to remove, we’ve found that applying a little bit of heat (sunlight, a lamp or a short shot of heat from a blow dryer) really makes removal much easier.
There are many ways to remove a vinyl decal, so we recommend to do what works best for you.
Shopping With Us
How do I place an order?
There are two ways to place an order: over the phone or through our online store.
To place an order by phone, you can call us at: (626) 286 – 8886 during our normal business hours Monday – Friday 10:00AM-5:00PM PST.
To place an order online, please visit www.dreamyjumpers.com, add the items you like to your shopping cart, and securely checkout with your PayPal account or with any major credit card.
How do I change or cancel my order?
You may usually cancel, change or add items to your order within 2 hours of placing it by contacting our customer service department by phone at (626) 286 – 8886 or email at email@example.com.
How do I return an item?
Any unused and unaltered item purchased from our online store (with the exception of custom sized or personalized skins) may be returned for a full refund of the item’s purchase price (i.e., excluding shipping charges) within 30 days of the date of purchase. All items must be returned in their original, unused condition and in their original packaging.
Please complete the following steps for a successful return:
- Request an RMA (Return Merchandise Authorization) number by using our contact form. Dreamy Jumpers will not accept returned goods without prior approval in the form of an RMA number. Packages sent to us without a valid RMA number will be refused.
- When your return is approved, you will receive an RMA number by email. Follow the instructions in the email to ship your return prepaid via UPS, FedEx or Parcel Post (remember to write your RMA number on the outside of the package).
- Your refund will be issued to your credit card or PayPal account when we receive the returned merchandise.
Please note that we reserve the right to determine at our sole discretion the condition of returned merchandise.
Do you ship to my country?
Dreamy Jumpers ships to over 240 countries worldwide.
You can find out if we ship to your country in the drop down menu in your cart. From there, you can view about how long it will take and how much it will cost.
If you do not see your country listed, please contact us. International customers please be aware of Taxes, VAT, Duties and Customs.
Do you ship to APO/FPO addresses?
We can ship to any Army Post Office or Fleet Post Office address, all we ask is that you provide us with the same shipping information that you would give your family to send you mail.
When can I expect my order?
The arrival of your order depends on the shipping method that you choose at the time when you placed your order:
This method uses First Class Mail through the USPS, it has an estimated delivery within in 5 – 7 business days (weekends & holidays not included). It comes with a tracking number which you can track the movement of the package at USPS.com.
This method uses Priority Mail from the USPS. The estimated delivery is 3 – 5 business days (weekends & holidays not included). Like Regular Shipping, this also comes with a tracking number which you can track the movement of the package at USPS.com.
This method uses USPS Express Mail. This service is NOT guaranteed with next day shipping. The estimated delivery is 1 to 2 business days (weekends & holidays not included). This shipping method also comes with a tracking number which can be tracked at USPS.com.
Please note: The delivery estimates provided above are for domestic orders shipping to the Continental USA. International shipments will take longer. Taxes, VAT, Duties and Customs clearance can also cause delays beyond our original delivery estimates. International shipments will also come with a delivery confirmation number. Please note that the confirmation number is NOT a tracking number.
Where do I find my order number?
Your order number is included in the email receipt you received upon check out.
If you have lost or deleted that email, you can locate your order number by logging in to your account and viewing your order history.
You can also obtain tracking information and estimated delivery dates from your account area.
What payment methods are accepted?
All Dreamy Jumpers payments are securely processed by PayPal.
We accept payment via PayPal account; if you don’t have a PayPal account, you can still pay with your debit or credit card (Visa, MasterCard, Discover, American Express), and even direct bank transfer.
What about international Taxes, VAT, Duties and Customs?
Our prices do not include taxes and tariffs.
Customers outside of the United States may be required to pay these fees to the courier as applicable, upon delivery. Charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
What web browsers do you support?
Some browser issues may be caused by the browser itself. For optimal viewing and security we recommend that you keep your browser up to date. You’ll find a list of the latest and FREE browsers at Outdated Browser.
How do I edit my account information?
- To edit your information, first you need to sign in to your account.
- Once you’re signed in, you’ll be able to edit your account details including your name, email address, password, billing and shipping address.
- Hit the save button to confirm the changes.
(For security reasons, you’ll also be required to enter your existing password if you are entering a new password.)
I forgot my password. What do I do?
To reset your password, click here. Enter your email address and we’ll send you an email with a link to reset your password.